Terms of Service

1. Eligibility and Accounts

1.1 Eligibility

The Service is intended for business users — including A&R professionals, talent managers, record labels, and other music industry professionals. By using the Service you confirm that you are at least 18 years of age and are entering into these Terms in a professional or commercial capacity, not as a consumer.

1.2 Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for keeping your account information up to date.

1.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at contact@vocumi.com if you become aware of any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain account security.

1.4 One Account Per User

Accounts are personal to the named user and may not be shared, transferred, or sold to third parties without our prior written consent, except as expressly permitted under a multi-seat subscription plan.

1.5 One Personal Account Per Person

Each person may hold only one personal vocumi account. Creating multiple personal accounts to circumvent plan limits, gain additional free-tier usage, or otherwise abuse the Service is prohibited and may result in permanent suspension of all associated accounts.

This restriction applies to personal accounts only. Being invited as a member of one or more Teams or Organisations by other subscribers is permitted and does not constitute a violation of this clause. In such cases, the Team or Organisation owner’s subscription governs the seat, not the invited user’s personal plan.

2. Description of Service

2.1 What vocumi Provides

vocumi is a music intelligence platform that aggregates publicly available and licensed third-party data — including streaming metrics, social media indicators, search trends, and tour activity — and presents it alongside AI-generated commentary to assist music industry professionals in discovering, tracking, and evaluating artists.

2.2 Nature of the Service

The Service is a research and discovery tool. It does not, and is not intended to:

1. provide financial, investment, legal, accounting, or any other form of professional advice;
2. constitute a recommendation to sign, invest in, or otherwise commit resources to any artist or project;
3. guarantee any outcome in connection with any business decision you make.

All outputs — including metrics, scores, trends, projections, and AI-generated commentary — are provided for informational and research purposes only. You are solely responsible for any decisions you make based on information obtained through the Service.

2.3 Platform Development

The Service is under active development. Features, integrations, and data sources may change, be added, or be discontinued. We will endeavour to provide reasonable advance notice of material changes where practicable, but are not obliged to do so.

3. No Investment or Professional Advice

3.1 Not Professional Advice

Nothing on the Service constitutes financial, investment, legal, accounting, tax, or other professional advice. vocumi is not a financial adviser, investment adviser, solicitor, or licensed professional of any kind.

3.2 Artist Signing and Business Decisions

Music industry decisions — including artist signings, management contracts, licensing deals, tour bookings, and related commercial commitments — involve significant financial risk and require your own independent due diligence and, where appropriate, consultation with qualified advisers. vocumi data and AI-generated outputs are one potential input among many; they are not a substitute for professional judgement.

3.3 No Liability for Business Decisions

vocumi expressly disclaims all liability arising from or in connection with any decision you make — whether to sign, not sign, invest in, or otherwise engage with any artist or project — based in whole or in part on information, scores, projections, or commentary provided through the Service.

4. AI-Generated Content

4.1 Automated Outputs

Certain outputs within the Service — including hype scores, sentiment analysis, engagement trend commentary, and short-term projections — are generated automatically using machine learning and AI systems without individual human review.

4.2 Limitations of AI Commentary

AI-generated content:

1. may be inaccurate, incomplete, or misleading;
2. reflects patterns in training data and algorithms that may not capture current market reality;
3. is not the opinion, assessment, or recommendation of any individual at vocumi;
4. should not be treated as fact or relied upon without independent verification.

4.3 No Warranty on AI Outputs

We make no representation or warranty, express or implied, regarding the accuracy, reliability, completeness, or fitness for any particular purpose of any AI-generated content. You use AI-generated outputs entirely at your own risk.

5. Third-Party Data Accuracy

5.1 Third-Party Data Sources

The Service aggregates data from third-party sources including, without limitation, Spotify, Google, social media platforms, ticketing platforms, and other licensed data providers (“Third-Party Sources”). We do not control these sources and are not responsible for the accuracy, completeness, timeliness, or availability of data obtained from them.

5.2 Data Limitations

Data displayed within the Service may be:

1. delayed due to API refresh cycles or third-party rate limits;
2. incomplete where third-party sources do not provide full data sets;
3. inaccurate as a result of errors in the underlying source data;
4. subject to change without notice if a third-party source modifies or discontinues its data feed.

5.3 Artists Without Historical Data

Not all artists within the Service have pre-existing historical data. Where an artist is added to the Service without a prior data history, vocumi begins collecting metrics from the date of addition onwards on a weekly basis. Features that depend on historical context — including trend analysis, scoring, and short-term projections — will become available progressively as sufficient data accumulates. vocumi makes no representation that historical data will be available for any specific artist at the time of addition, and accepts no liability for the absence of such data.

5.4 No Warranty on Data

vocumi makes no representation or warranty that any data, metric, statistic, or indicator displayed within the Service is accurate, current, or complete. All data is provided on an “as available” basis for informational purposes only.

5.5 Third-Party Terms

Third-party data providers have their own terms of service and privacy policies. Your use of data sourced from third parties via the Service does not create any direct relationship between you and those providers, but you agree to use that data in a manner consistent with the providers’ terms of use.

6. Data Availability and Service Levels

6.1 No Uptime Guarantee

We do not guarantee that the Service will be available at any particular time or that it will be free from interruption, error, or data loss. The Service may be temporarily unavailable due to scheduled maintenance, third-party service outages, security incidents, or factors beyond our reasonable control.

6.2 Data Freshness

We do not guarantee any specific frequency of data refresh or the timeliness of metrics displayed in the Service. Data refresh intervals depend in part on third-party API constraints and are subject to change.

6.3 No SLA Commitment

Unless expressly agreed in a separate written agreement signed by vocumi, no service level agreement, uptime guarantee, or data freshness commitment applies to your subscription.

7. Subscriptions and Billing

7.1 Subscription Plans

Access to the Service is provided on a paid subscription basis. Current plan options, pricing, and included features are set out on our pricing page at vocumi.com/pricing.

7.2 Billing

All payments are processed by Lemon Squeezy (Lemon Squeezy, LLC), our authorised payment processor. By subscribing, you also agree to Lemon Squeezy’s terms of service and privacy policy. vocumi does not store your full payment card details.

7.3 Billing Cycle

Subscriptions are billed in advance on the cycle you select (monthly or annual) from the date of your initial payment. Your subscription will renew automatically at the end of each billing cycle unless you cancel before the renewal date.

7.4 Price Changes

We reserve the right to change subscription pricing. If we increase prices for your existing plan, we will give you at least 30 days’ notice by email before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

7.5 Refunds

As a B2B SaaS subscription, fees paid are generally non-refundable except:

1. where required by applicable law;
2. where vocumi terminates your account without cause; or
3. as otherwise set out in our Refund Policy.

Statutory rights under applicable law are not affected by this clause.

7.6 Taxes

Prices are exclusive of applicable taxes (including VAT/MwSt.) unless otherwise stated. You are responsible for any taxes applicable to your subscription in your jurisdiction.

7.7 EU Cooling-Off Period Waiver

Under EU and German consumer protection law (§ 356 BGB; EU Consumer Rights Directive Art. 16(m)), consumers ordinarily have a 14-day right of withdrawal from distance contracts for digital services. By completing your subscription and gaining immediate access to the Service, you expressly request that performance of the Service commences before the end of the withdrawal period, and you acknowledge that your right of withdrawal is thereby extinguished once the Service has been made available to you.

As the Service is designed for business users and not consumers (see Section 1.1), this waiver is provided for the avoidance of doubt. Statutory rights that cannot lawfully be excluded are not affected.

8. User Content

8.1 Your Content

“User Content” means any information, data, notes, tags, labels, workspace configurations, or other material that you create, upload, or input into the Service.

8.2 Ownership

You retain all ownership rights in your User Content. These Terms do not transfer any intellectual property rights in your User Content to vocumi.

8.3 Licence to vocumi

By submitting User Content, you grant vocumi a limited, non-exclusive, royalty-free licence to store, process, and display your User Content solely to the extent necessary to provide the Service to you. This licence terminates when you delete the content or close your account, subject to the retention provisions of our Privacy Policy.

8.4 Your Responsibility for User Content

You are solely responsible for your User Content and represent that:

1. you have all rights necessary to submit it;
2. it does not infringe the intellectual property or other rights of any third party;
3. it does not contain unlawful, harmful, or offensive material.

8.5 Data on Termination

Following termination or expiry of your subscription, we will retain your User Content for a period of 30 days during which you may request an export. After that period, we may delete your User Content in accordance with our Privacy Policy. vocumi is not responsible for any User Content that cannot be recovered following deletion.

8.6 Content Moderation

vocumi has the right (but not the obligation) to review, remove, restrict access to, or decline to store any User Content that, in our reasonable judgement, violates these Terms, applicable law, or the rights of any third party. We will endeavour to notify you if we take such action in relation to your content, except where prohibited by law or where immediate action is required.

9. Intellectual Property

9.1 vocumi’s IP

All technology, software, algorithms, databases, interfaces, branding, and content developed or provided by vocumi (excluding User Content and Third-Party Source data) are the property of vocumi and its licensors and are protected by applicable intellectual property laws.

9.2 Licence to You

Subject to your compliance with these Terms and payment of applicable fees, vocumi grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription for your internal business purposes.

9.3 Restrictions

You may not:

1. copy, reproduce, or redistribute any part of the Service or its underlying technology;
2. reverse-engineer, decompile, or disassemble any software component of the Service;
3. use automated means (including scrapers, bots, or crawlers) to extract data from the Service at scale beyond normal use of the interface;
4. sublicence, sell, resell, or commercially exploit the Service or any data obtained from it to third parties without our prior written consent;
5. remove or obscure any proprietary notices from the Service.

9.4 Feedback

If you provide feedback, suggestions, or ideas regarding the Service, you grant vocumi an irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

10. Acceptable Use

10.1 Permitted Use

You may use the Service only for lawful internal business purposes consistent with these Terms and in the manner for which it is intended.

10.2 Prohibited Conduct

You must not use the Service to:

1. violate any applicable law or regulation;
2. infringe the intellectual property, privacy, or other rights of any third party;
3. transmit any malware, viruses, or malicious code;
4. attempt to gain unauthorised access to the Service, its infrastructure, or any other systems connected to it;
5. resell, redistribute, or provide access to the Service to unauthorised third parties;
6. systematically extract or bulk-download data from the Service in a manner not supported by its intended functionality;
7. use data obtained from the Service to build or train competing products or services;
8. engage in any conduct that disrupts, overloads, or impairs the Service or its infrastructure.

11. Limitation of Liability

11.1 Disclaimer of Warranties

The Service, including all data, AI-generated content, and features, is provided “as is” and “as available”. To the maximum extent permitted by applicable law, vocumi expressly disclaims all warranties, express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 Exclusion of Consequential Losses

To the maximum extent permitted by applicable law, vocumi shall not be liable for any:

1. loss of profits, revenue, or anticipated savings;
2. loss of business opportunities, contracts, or goodwill;
3. loss of data or corruption of data;
4. indirect, special, incidental, or consequential loss or damage;

arising out of or in connection with these Terms or the use of or inability to use the Service, even if vocumi has been advised of the possibility of such damages.

11.3 Cap on Direct Liability

To the maximum extent permitted by applicable law, vocumi’s total aggregate liability to you for all claims arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you to vocumi in the twelve (12) months immediately preceding the event giving rise to the claim.

11.4 Mandatory Liability Under German Law

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including:

1. liability for death or personal injury caused by vocumi's negligence (§ 823 BGB);
2. liability for intentional misconduct (Vorsatz) or fraudulent misrepresentation;
3. liability under the German Product Liability Act (Produkthaftungsgesetz);
4. any other liability that cannot be excluded or limited under mandatory provisions of applicable law.

12. Indemnification

You agree to indemnify and hold harmless vocumi, its directors, employees, and agents from and against any claims, damages, losses, costs (including reasonable legal fees), and liabilities arising out of or relating to:

1. your use of the Service in breach of these Terms;
2. your User Content;
3. any decision you make based on information obtained through the Service; or
4. your violation of any applicable law or third-party rights.

13. Data Protection and Privacy

13.1 Privacy Policy

The collection, processing, and storage of personal data in connection with the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13.2 GDPR Compliance

vocumi processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the applicable German implementation (BDSG). By using the Service, you acknowledge that personal data may be processed as described in our Privacy Policy.

13.3 Data Processing in the Platform

If you input personal data relating to third parties into the Service, you are responsible for ensuring you have a lawful basis to do so. Where required by law, the parties will enter into a data processing agreement.

13.4 Data Security

We implement technical and organisational measures appropriate to the risk to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no internet-based service can be guaranteed to be fully secure.

14. Third-Party Services

The Service integrates with or relies upon third-party services including Lemon Squeezy (payment processing), Spotify, Google, and various social and data platforms. These services are governed by their own terms of service and privacy policies. vocumi is not responsible for the practices or content of any third-party services. References to third-party platforms, artists, or organisations within the Service do not constitute endorsement by vocumi.

15. Termination

15.1 Termination by You

You may cancel your subscription at any time via your account settings or by contacting us at contact@vocumi.com. Cancellation takes effect at the end of your current billing cycle.

15.2 Termination by vocumi

We may suspend or terminate your access to the Service, with or without notice, if:

1. you materially breach these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of notice from us;
2. you fail to pay any subscription fees when due and fail to remedy the payment failure within 10 days of notice;
3. we are required to do so by law or regulatory authority; or
4. we cease to operate the Service.

15.3 Termination for Convenience

vocumi reserves the right to discontinue the Service, in whole or in part, with at least 30 days’ prior written notice.

15.4 Effect of Termination

Upon termination: your licence to use the Service ceases immediately; you remain liable for all fees accrued up to the date of termination; and Sections 3, 4, 5, 8.5, 9, 11, 12, and 16–20 survive termination.

16. Changes to These Terms

16.1 Right to Amend

We may update these Terms from time to time to reflect changes in the law, the Service, or our business practices.

16.2 Notice of Material Changes

For material changes, we will give you at least 14 days’ prior notice by email to the address associated with your account or by a prominent notice within the Service. Non-material changes may take effect immediately upon posting.

16.3 Acceptance

If you continue to use the Service after the effective date of any changes, you are deemed to have accepted the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before they take effect and may cancel your subscription per Section 15.1.

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

17.2 Jurisdiction

The parties agree that the courts of Bremen, Germany, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Service.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any order or plan confirmation provided at the time of subscription, constitute the entire agreement between you and vocumi in relation to the Service.

18.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed or modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.

18.3 No Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party’s right to enforce it at a later time.

18.4 No Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. vocumi may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, provided your rights are not materially diminished.

18.5 Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent resulting from causes beyond that party’s reasonable control, including acts of God, pandemic, government action, power failures, or third-party service outages. This clause does not affect your obligation to pay fees due.

18.6 Language

These Terms are drafted in English. Where vocumi provides a translation, the English version shall prevail in the event of any conflict.

19. Contact and Legal Notices